Shipping Policy

At Zadran Gems, we strive to ensure that your order is processed and dispatched as swiftly as possible.

  • Processing Time: Orders are typically processed within 1–2 business days.

  • Shipping Carriers: We ship worldwide via DHL, FedEx, UPS, Thailand Post and Pakistan Post.

  • Delivery Timeframes:

    • Standard Shipping: Estimated delivery within 10–15 business days

    • Economy Shipping: Estimated delivery within 20–30 business days

Tracking information is emailed to you as soon as your parcel has been dispatched.

Please Note: International customers are responsible for any applicable customs duties, VAT, or import taxes levied by their local authorities.

Return Policy

We want you to be completely satisfied with your purchase. If you’re not, we accept returns under the conditions below.

  • Return Window: You may request a return within 14 days of receiving your item.

  • Extended Return Consideration: Depending on the regulations of your country, we may accommodate returns beyond 14 days on a case-by-case basis.

Eligibility Criteria for Returns

To qualify for a return:

  • The item must be unused, undamaged, and in its original condition and packaging

  • A receipt or proof of purchase must be provided

Non-Returnable Items

  • Items marked as gifts at the time of purchase and shipped directly to the recipient are not eligible for return

  • Items that are used, altered, or damaged not due to our error may only be eligible for partial refund

Refund Process

Once your returned item is received and inspected, we will notify you by email. If approved, a refund will be issued to your original method of payment within 3 business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank or PayPal account

  2. Contact your bank or payment provider, as processing times can vary

  3. If you’ve done the above and still have not received your refund, please contact us at:
    ✉️ zadrangems@gmail.com or info@zadrangems.com

Exchanges

We only replace items if they are defective or damaged. If you wish to exchange your item, please contact us via:

If you wish to exchange for a different item, the returned product must meet the return eligibility conditions.

Return Shipping & Responsibility

  • Return shipping costs are the customer’s responsibility and are non-refundable

  • If you receive a refund, the original shipping cost (if any) and return shipping cost may be deducted from your refund

  • We recommend using a trackable shipping service and/or purchasing shipping insurance for returns valued over $100

Zadran Gems is not responsible for return parcels lost or damaged in transit.